Help

Support

We usually reply within one business day.

Need help? Email support@notrailvpn.com and include the email address you used at checkout (or, for App Store purchases, the name of the pass). Never send us your login code in full; we won't need it.

Common questions

I lost my login code

Bought on this website? Use the recovery page. Bought in the app? Open the app and tap Restore purchases.

The VPN won't connect

Check you have an active pass or subscription, switch to another server location, and toggle Wi-Fi/mobile data. If it still fails, email us the app version and the server you tried.

How do I cancel my subscription?

See the Refund & Cancellation Policy: it depends on whether you bought in the app or on the website.

Privacy and data requests

Email legal@notrailvpn.com. See our Privacy Policy.

Company details

Piz' Company, trading as NoTrail VPN, registered with the Dutch Chamber of Commerce (KvK) under number 76153614, VAT number NL003051165B94, address: Torenlaan 5, 1402AT Bussum.
Email: support@notrailvpn.com